About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

217 ratings and 144 comments received in the last 90 days.

04 February 2026

Good communication. Richard at Exeter branch very helpful

04 February 2026

Richard was friendly knowledgable and helpful our new car was exactly as specified and delightful to drive

02 February 2026

An issue before collection, but advised and it was dealt with so collection took place and handover went well

01 February 2026

Caitlyn was very approachable and dealt with us very patiently, professionally and all questions were answered. Nothing was too much trouble.

28 January 2026

Excellent, very helpful and friendly team

28 January 2026

A really good experience.

27 January 2026

Caitlin was extremely knowledgeable and attentive and happy to go that extra if she didn't know

23 January 2026

Friendly, helpful and knowledgeable sales staff.

21 January 2026

Process was prompt and straightforward. Felt well looked after the whole time.

16 January 2026

Jack Payne at Exeter BMW was very knowledgeable and helpful, there was no pressure to buy and everything was fully explained along the way. We felt comfortable and at ease throughout

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23 December 2025

Richard Perrett was the main person who I was in contact with from start to finish during my purchase He was very knowledgeable and courteous. He worked very hard to sort out all the issues that arose.

21 December 2025

We only popped in to have a look around as my mum was picking her new car up, but we were amazingly well looked after, and decided to buy there and then.

19 December 2025

Made it very easy to purchase a car with short notice when in need.

17 December 2025

Excellent service from start to finish. Great communication throughout

17 December 2025

There were a couple of hiccups with the purchase of my new car, but everyone from the receptionist to the sales manager were extremely helpful, going the extra mile to ensure I was kept informed and that I was happy.

16 December 2025

Despite delays with original car ordered the team found a replacemnt and delivery was successful

12 December 2025

Nothing they could improve on

10 December 2025

All issues resolved quickly

07 December 2025

good service, responsive staff

05 December 2025

I was very satisfied

03 December 2025

Courteous Friendly Excellent communication Engaging Knowledgeable Helpful Managed expectations Respectful Informative An Amazing experience! Thank you!

28 November 2025

Chrystian kept in contact all the way through the process

27 November 2025

Really good handover from the team and the offer of further support post sale if required. There was a problem with a recall of the model which caused a delay in delivery but the team went out of their way to put matters right, really appreciated

25 November 2025

regular communication focus on customer attention to detail

16 November 2025

Excellent service and advice, nothing was too much trouble.

14 November 2025

The salesman was faultless in his service and support of my order.

07 February 2026

Friendly and professional

07 February 2026

Friendly, professional and helpful. Have an ongoing issue regarding a potential warranty claim that was dealt with in a timely manner

07 February 2026

My car was ready in a timely manner, and despite confusion over price, the team made sure this was negated.

04 February 2026

Service excellent

04 February 2026

Time taken was longer than advised and an earlier update would have been appreciated.

03 February 2026

The Lady who I dealt with was very professional and helpful

03 February 2026

Really helpful, was very pleasant.

02 February 2026

Called in for airbag recall .. we were very satisfied and the staff were brilliant

02 February 2026

Self check in was very good. Staff on reception at collection was very friendly. Only issue was my dash cam was disconnected without asking me ( I know why it was done) BUT it was not reconnected or was I advised to reconnect. That was bad.

02 February 2026

After an appalling after sales experience at ocean bmw where we purchased the car, we changed to vertu, who listened, treated us with respect, and didn't blame us for the electronic tailgate not working after they had changed the back window!

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01 February 2026

Natalie, who met us was very kind and considerate. We were very stressed that day due to personal circumstances, So it was nice to see a friendly face.

31 January 2026

I don't think I should be charged to have an update that is necessary to use public fast charger infrastructure. Furthermore, my car was damaged by the servicers, rendering the screen non-functional.

30 January 2026

Work was carried out in good time.

29 January 2026

everything on time. staff helpful

29 January 2026

Comfortable place to wait and could work in a private setting

29 January 2026

The service was great! Josh took care of me very well! Only slight area of improvement would be more timely updates and phones not being answered. Other than that service was great!

29 January 2026

Car was fixed

27 January 2026

Recall deemed unnecessary, Could not update sat nav, No time to wash vehicle as promised so waste of time keeping appointment !

27 January 2026

The whole experience was under whelming, the entrance door is in the wrong place, then reception desk to the right, the impersonal key drop the service advisors hiding behind a classic BMW, the waiting area hidden behind a massive wall. Just odd!

26 January 2026

The team couldn't have done more to accommodate me

26 January 2026

MOT fine. Check in process would be far better if I just gave the keys to a human with whom I can discuss any issues. Come to think of it, that is how it used to work. Ha! The paradox of progress

26 January 2026

Brought my M3 in for a check of the steering wheel air bag. This was expected to take approx 5 minutes. However we were kept waiting for over an hour. Apparently the member of staff looking for us mistook a deaf customer who mistook my name for his

24 January 2026

Well looked after from arrival to completion of the requested work. Good service from Kallum and rest of the team.

24 January 2026

Very good all round service and support

21 January 2026

First class service

21 January 2026

On time and very helpful

21 January 2026

Our priority waiting request wasn't booked in so waited for 3 hours. Service advisor was very helpful and work carried out very satisfactory.

21 January 2026

A smooth transaction overall

21 January 2026

Natalie was fantastic. Sorted out the issues I'd had with a different dealership, very pragmatic, helpful and responsive. Top marks, she's restored my faith in BMW dealerships.

20 January 2026

Attentive, professional, friendly and accommodating service. First rate.

20 January 2026

Just a small point, my car wasn't washed despite it being asked on the app and in person ( I said yes on both occasions) however this does not affect the rating in my opinion.

20 January 2026

This was a winter check included in my service plan. It was a pleasant & seamless experience with everyone I had contact with being friendly & efficient.

19 January 2026

I asked a question by email to my contact after the work was completed but received no reply.

19 January 2026

The service was fitted in at relatively short notice because of a forthcoming medical issue on my part. I was well received, the service was more quickly done than expected and I was well treated throughout.

18 January 2026

Car under warranty and pre paid service plan. Two faults stated 1. Battery discharges and unable to open car with manual key. 2. Headlights off centre and not workig satisfactorily on automatic. Both were not completed to my satisfaction.

18 January 2026

Callum was really helpful through the entire process. Great communication

18 January 2026

Vertu, Exeter were very professional and looked after me and my car perfectly.

18 January 2026

very pleased with overall service but had to reset some instruments and the cumulative average MPG and MPH figures are now inaccurate. It is always good to have a quality wash and vacuum at the centre

18 January 2026

Friendly staff, quick service and I was able to wait and work in the showroom

17 January 2026

Always a brilliant service, no matter what needs to be done.

17 January 2026

Everything went smoothly, car was ready in timely manner and drop off/pick up was easy!

17 January 2026

All ok. Centre was very busy on visit. Each time I go I am charged for things that are included on my service plan. It is picked up when challenged, but would be nice not to have to mention it each time.

15 January 2026

Great service from the team at Exeter

15 January 2026

Top service ,very nice people.

13 January 2026

From start to finish, Vertu BMW in Exeter provided excellent professional and efficient service when my vehicle needed diagnostic and repair.

13 January 2026

This was my brand new car which was leaking car wash. Service centre asked if I'd been off-roading! It's done 528 miles I paid £48k for it. Hardly unlikely!! Also proved to be a loose pipe not anything I had done. Very inconvenient

13 January 2026

Because of the way my complaint was dealt with by your Harry re pricing error

13 January 2026

When having to phone the dealership, long waiting for the answer machine to talk to you , need to speak to a human ,

12 January 2026

I had a message on my car saying transmission fluid requires checking. I contacted Vertu which was answered by call center could not book me in for another month. I complained I need it checking ASAP so was told someone from Vertu Exeter would call .

12 January 2026

Friendly and efficient service. As the weather was bad, Kallum arranged for one of his colleagues (sorry don't know his name) to give me a lift home and pick me up to collect the car. I was extremely grateful as I am not a young woman any more!

12 January 2026

Fairly satisfied The car was ready 45 minutes after the quoted time Car cleaning not as good as previously encountered Boot not vacuumed

11 January 2026

Absolutely fantastic customer service from Kallum sorting the condensating light clusters on my 220i under warranty.

11 January 2026

Staff were very helpful, friendly and informative.

11 January 2026

Professional courtesy of Harry Ward

11 January 2026

Always on top of things, go above and beyond especially the service team and the advisors. I would also like to mention Kallum Hickford as he has helped me multiple times now with my car needing work and has never let me down, great support from him

10 January 2026

Kept informed every step of the way by Harry who was professional yet friendly. Grateful to be able to wait while car was being worked on.

08 January 2026

I got the technicians video and other estimates 2 days later which was not ideal. Rest was okay.

07 January 2026

Kept informed and quick turnaround

06 January 2026

Keira my advisor was excellent, very helpful and knowledgeable.

06 January 2026

Very helpful staff, service was done swiftly and car was spotless when it was returned

06 January 2026

Kalum Hickford went above and beyond during my recent service visit, much appreciated!

06 January 2026

Easy quick and comfortable process

04 January 2026

I don't appreciate messages left on my phone with a query on the work & a comment that "you only booked the car in for a winter check" which was factually incorrect & irrelevant to their query

03 January 2026

Again friendly and helpful staff.

01 January 2026

Kept me informed throughout the process

01 January 2026

Three stars as the front staff are great but the car was released from the workshop with an obvious defect.

29 December 2025

Very satisfied. Phoned me to let me know car was ready for collection.

28 December 2025

My car was collected and returned on the same day after a safety recall re passenger airbag. My car also received a complementary wash and brush up.

24 December 2025

Told to arrive at 8.30 for a waiting appointment, had to drive from Yelland, Barnstaple. After 45mins my car hadn't even moved from where I parked it! Lady on front desk very unhelpful. Only person who made it slightly better was Gareth.

23 December 2025

All done in time which they said they would do

22 December 2025

Very good

22 December 2025

As above.

22 December 2025

It would be much easier to ring to make an appointment

20 December 2025

Excellent facilities while waiting for completion of the work

20 December 2025

The booking of the vehicle in has been troublesome. Apparent disconnect between booking Center and service Center. Apparently no vehicle available for me to hire during service period but on arrival prior to the weekend for Monday a vehicle was avail

20 December 2025

Everything done and dusted as per schedule.

20 December 2025

Car was dealt with promptly and notified when was ready for collection.

18 December 2025

This is tricky because Richard who resolved the issue was brilliant. But as I said I had to return after it transpired that the issue was not resolved.

17 December 2025

Slightly late delivery

16 December 2025

Car well looked after. Issue diagnosed and sorted sfter luausing with 3rd party wsrranty company. All staff are helpful and wager to do their best.

09 December 2025

Poor communication at times spent £500 on service low washer fluid light came on next day??? Still waiting for call back

07 December 2025

I was completely satisfied from the moment I walked in the door to the time I left.

06 December 2025

Very happy

06 December 2025

They were good, replacement car was good. The lady was good no complaints about Vertu but they still charged me £469 for 15 min work and some brake fluid!

06 December 2025

Excellent service and car ready to drive away in a few hours.

03 December 2025

Resolved the issue satisfactorily and found other issues which will be addressed

02 December 2025

Very happy

01 December 2025

The service was undertaken professionally. All staff involved were considerate and knowledgeable. Car service was undertaken within expected time. Adblue and screen wash topped up.It was returned washed and vacuumed inside.

01 December 2025

Our car was MOT'd and serviced and returned without problem. The inspection was video'd and sent to us for our information, which was useful to see. Everything was very satisfactory.

01 December 2025

It was a breeze to deal with the service department.

29 November 2025

Had to ask for paperwork as to what was covered in service. Car was returned with service light saying oil change required. Still has not been rectified.

29 November 2025

Always excellent service, many thanks to Claire who assisted when checking in my vehicle for service . Always a pleasure to visit this dealership.

29 November 2025

Only issue that 2 problem not been sorted then I had to get another appointment to a month Later ..

29 November 2025

Again Josh been very helpful.

28 November 2025

Trying to talk with service and parts people at Exeter but was talking to central office people in Newcastle, 3 different people, they hadn't got clue

27 November 2025

All work carried out

25 November 2025

Headstone free service

25 November 2025

Really good

25 November 2025

Everything went smoothly

25 November 2025

Ease of booking, check-in and collection

25 November 2025

Updated throughout my stay and very fast and efficient service.

23 November 2025

Good

23 November 2025

Excellent

23 November 2025

A crisis was turned into a benefit,

22 November 2025

I went to the Exeter garage via recovery although I had to wait for two hours for my tyre to be fitted there were comfortable areas with tea and coffee available.

20 November 2025

Service carried out in timely manner. Service advisor kept me fully updated and vehicle refturned prior toarranged time un clean and tidy state

19 November 2025

Kept me informed re the service & MOT ,progress and recommendations.The car was washed but not cleaned inside.

19 November 2025

Very quick and efficient

18 November 2025

Harry looked after me and very good service

18 November 2025

Parts not in stock despite recall notice and booking a month in advance - not informed prior to travel.

18 November 2025

Very good - I'll come back

17 November 2025

Confused checkout

16 November 2025

The lady that booked me in on the morning was lovely. Let down due to the fact no courtesy car offered. And when I was told the engineer broke something doing my recall, I was offered absolutely no support getting home at all.

16 November 2025

More than satisfied for all the reasons outlined above. Callum was excellent at handling our situation and was extremely polite and very pleasant. Outstanding experience

15 November 2025

They couldn't do enough for me

15 November 2025

Again being charged £25

15 November 2025

Did what I asked for

14 November 2025

you may have noted that you arrange the collection of my vehicle. That will continue so it's important you raise any issues of importance with me by telephone.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Vertu Exeter BMW

Address

Yeoford Way, Marsh Barton, Exeter, EX2 8LB

Opening Hours

Mon–Fri:9:00 -18:30
Sat:9:00 - 17:00
Sun:Closed

Phone

0344 230 3613

Map

Areas served

Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth

View map

Address

Yeoford Way, Marsh Barton, Exeter, EX2 8LB

Opening Hours

Mon–Fri:7:30 -18:00
Sat:8:00 - 15:00
Sun:Closed

Phone

0344 230 3613

Map

Areas served

Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth

View map

Address

Yeoford Way, Marsh Barton, Exeter, EX2 8LB

Opening Hours

Mon–Fri:8:00 -18:00
Sat:8:00 - 15:00
Sun:Closed

Phone

0344 230 3613

Map

Areas served

Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth

View map