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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
271 ratings and 146 comments received in the last 90 days.
04 June 2025
The team at the BMW centre in Exeter were all very friendly and helpful. We dropped our old car off there and drove the new car away. Aaron spent a lot of time talking through the different aspects of the new car to ensure that we were comfortable.
03 June 2025
Jack, who sold me the car made the whole experience fun, whilst giving professional advice, and not pushing me into anything I wasn't happy with.
30 May 2025
Informative handover and able to contact again if any problems
29 May 2025
Well supported Kept in the picture The team do return calls and respond to emails Always friendly and respectful
15 May 2025
Car salesman was vety helpful
05 May 2025
Rowan showed great patience and consideration in explaining and guiding us through the whole process.competently answering our questions
04 May 2025
Car well presented. Helpful and comprehensive handover .
03 May 2025
After some initial problems with the order the Delivery with Jack was very smooth and enjoyable
03 May 2025
Vertu BMW Exeter have gone above and beyond to ensure my purchase of my new BMW was perfect. Also a big thank you to Richard Perrett for providing first class service a real credit for the BMW brand and Vertu BMW Exeter
03 May 2025
Friendly and helpful staff. The unveiling of the car from under a sheet was a spectacular touch!
26 April 2025
Kept well informed of progress and what I needed to do
24 April 2025
Very good experience
16 April 2025
Every thing was write
13 April 2025
Great service from Charlotte,Neil and Richard also went one step beyond.
12 April 2025
The experience was excellent. Rowan listened to what I wanted and provided the options in an accessible manner. The delivery process was very smooth with good subsequent follow-up.
08 April 2025
Richard Perrett is the main reason we came back to Exeter BMW. What a lovely man who works tirelessly to find customers the exact car they need. We will definitely come back to him when the time comes.
04 April 2025
Everything was delivered on the agreed time scales
04 April 2025
.
03 April 2025
Feel I was treated very well when I was trying to decide which new car I would buy. No pressure to commit even when I said I was looking at other brands. Had a test drive when I wanted and even though I was buying a lower end model I felt valued.
02 April 2025
The communication was second to none. Excellent service from Richard keeping us informed throughout the journey
30 March 2025
Richard Perrett was such a pleasure to work with - I would highly recommend him to family & friends, that said I feel sure that all the sales team are equally passionate but Richard goes that extra mile and really looked after me
30 March 2025
Richard Perrett was exemplary, striking the right balance between being business-like and personable, very efficient and coming across as totally trustworthy
28 March 2025
Excellent process from the team
28 March 2025
Great deal and service through the purchasing process.
25 March 2025
A good experience. As last time.
24 March 2025
full support during the initial enquiry process followed by great response on sales discussion and finalisation of purchase
21 March 2025
As before.
09 June 2025
Very courteous and professional
04 June 2025
I was kept well informed.
03 June 2025
Ticked the box for wash and vacuum, also was asked if I wanted it. However, neither happened.
03 June 2025
SEE BELOW
02 June 2025
Within seconds of driving my car it became clear that it was unsafe to drive. Some work had been done on my steering rack incorrectly but was ignored by the mechanic who had driven the car from the garage to the car park.
02 June 2025
Same as above.... The positive was how the situation was rectified. The person I dealt with went over and above to sort the situation.
02 June 2025
It was quick and easy
31 May 2025
Friendly and knowledgeable team.
31 May 2025
Got the job done plus a courtesy car
29 May 2025
No queue, friendly and helpful staff.
29 May 2025
We were served well on the day, your team were friendly and helpful. We did appreciate the bus tickets to go into Exeter city centre while we were waiting for our car to be serviced.
28 May 2025
Very thorough work and service staff (Kiera) listened and dealt with everything efficiently and politely.
28 May 2025
My car was recalled for a steering wheel airbag change and all work was completed in under 90 minutes.
28 May 2025
Nothing like the service received from westerly
28 May 2025
Service was carried out in a timely manner, and I used the comfy customer area whilst waiting , with refreshments readily available. Only downside, I think the running in service should be complimentary when purchasing a car which costs over £100,000
28 May 2025
I had a few oribkems
25 May 2025
Courtesy car provided again free of charge no hassle
25 May 2025
Very well managed with high quality experience
23 May 2025
The dealership was very helpful and will definitely recommend Vertu BMW in Exeter .
22 May 2025
I had arranged for a courtesy car but was given an electric vehicle which I had never driven. It only had charge for 30 miles. I had to find a charging point and how to use one. Also ended up paying for far more charge than I needed. Not good.
21 May 2025
Polite reception.
20 May 2025
As above you still haven't fixed the damage you caused when warranty work was carried out, we are around a 90 mile round trip and putting unn miles on the vehicle and being without it for days at a time only for you not to complete the work
20 May 2025
The process was easy from start to finish. They were also very accommodating of my need to have the car back by a certain time as we live 1.5 hours away and had to be back for childcare.
20 May 2025
A big thank you to Anna for organizing a courtesy car, last minute so I could get home. much appreciate!
19 May 2025
All went well but a tyre was changed & reset was not activated, meaning I get warning messages every time I use the car
19 May 2025
All good
19 May 2025
Everything carried out to a high standard except the valet
19 May 2025
I had to wait too long and was not kept informed of progress. I had to enquire how much longer it would take. On the plus side, the cost was significantly lower than I was originally quoted - a pleasant surprise!
18 May 2025
Meet and great very good by receptionist and Mika very courteous. However having ti bring the car in three times to get an annual service completed is poor IMO.
18 May 2025
The whole reason I was there was because on a previous service someone forgot to program my new spark plugs to the car. So at 40,000 miles my car said I need new ones.
18 May 2025
Because your very good ??
17 May 2025
First off the people I met from Vertu BMW Exeter were very nice and the service they provided was excellent. I met the technician who worked on my car at the handover and he was very helpful.
17 May 2025
The wash my car received was lovely, thank you
14 May 2025
Attention to detail
14 May 2025
Would definitely book again in Exeter again.
13 May 2025
My servicing requirements are arranged/ paid for through EMAC. BMW notified me to confirm a service booking for my vehicle. I confirmed my attendance on line. The BMW Service Centre and Exeter BMW did not know what service was required.
13 May 2025
Service reception staff are helpful but not impressed with service on car
13 May 2025
as above.
13 May 2025
Faultless.
12 May 2025
everything completed down to a wash and vac tyres checked and washer topped up
12 May 2025
Very well looked after
11 May 2025
Great communication and service carried out in a timely manner
11 May 2025
Great service, good communication regarding advisories, cheerful and helpful staff when dropping off and collecting car.
10 May 2025
Politeness and on time as I was waiting for car
10 May 2025
No issues with the work that had to he done
08 May 2025
Even after ordering the wrong part, it was rectified ASAP.
07 May 2025
Nice staff. All went well
07 May 2025
My initial contact with you was Monday 24/03 when I reported that the engine management light was on and the earliest date I could be offered was Wednesday 30/04 - over 5 weeks. This is unacceptable.
05 May 2025
Long wait for recall, but otherwise very thorough service, very courteous and helpful reception. Thanks
05 May 2025
Local staff collected the car to take to Exeter but very inconvenient compared to the old Barnstaple branch
04 May 2025
Good clear easy booking good communication
04 May 2025
Left confused as to why the additional work hadn't been done even though I had received a confirmation email. Bonnet popped open driving up the motorway.
03 May 2025
The team in the desk are lovely, very professional and helpful. However, a wait appointment for two new tyres should not take 2 and a half hours when you have a timed drop off. It took so long I didn't have time for my complimentary car wash.
02 May 2025
All seemed to be very well done, and it was also great to have the car cleaned as part of the service. Much appreciated.
01 May 2025
good service but there's always room for improvement
30 April 2025
Service took longer than planned.
30 April 2025
You used to send a video showing parts of the underside of the car and any defective parts that needed replacing. I did not receive one this time. It makes it easier for me to understand, when rang to say we had a fuel pipe leak, which meant MOT fail
29 April 2025
Nothing to complain about
29 April 2025
Good communication, helpful staff, good quality of work on the car
29 April 2025
All good
28 April 2025
As above
27 April 2025
Would have been nice to get a courtesy car, but the bus ticket was also very welcome.
26 April 2025
Extremely professional
25 April 2025
Car was given the once over and all good. I do like the video what came with inspection .
24 April 2025
Absolutely disgusting, I would never recommend anyone take their vehicle there. To be phoned to say you can collect your car and then be made to sit for an hour and a half, I wouldn't expect that from a company like this or any other.
24 April 2025
The showroom and waiting area are amazing, the staff was friendly and helpful - best workshop experience ever!
24 April 2025
We were kept informed all the time. It was also good to have a courtesy car clean.
23 April 2025
Thanks
21 April 2025
The most difficult part is getting through by telephone to book a service at least two months before it is due. Then being asked tecknical questions on what I need in the service. Please take the age of the customer into account.
21 April 2025
Prices are not good value
19 April 2025
Found the staff rude and service was poor not organised
18 April 2025
My only negative comment is that on the last two visits I had to return the following day to collect vehicle although told it would be completed in one day. Noting I dropped off day before the scheduled work day.
14 April 2025
Team always go above and beyond
14 April 2025
I am not, nor have ever been Mr. I am Mrs Pitcher. The error was made in branch and the person said they'd correct your records. I'd appreciate if you did that now. Thank you
13 April 2025
Best Service
13 April 2025
All went well.
12 April 2025
Elegant premises, Unlimited supply of free coffee, Servile and attentive staff, Usual high cost for the work actually needed, Complimentary wash was a delightful extra.
12 April 2025
Friendly effective staff
10 April 2025
Staff are great, but when I book a priority slot I would expect the car to be started at that time otherwise there's no point.
08 April 2025
Very courteous
08 April 2025
Seems like no one really cares !
08 April 2025
Courteous and responsive
07 April 2025
Was easier when I could use Barnstaple. Cant wait to get rid in Jan now.
06 April 2025
My breakdown was dealt with immediately and the work carried out quickly. However I was told my frront tyres were down on 2.5 mm and needed replacing. The video shows them being all around 5mm !!!
06 April 2025
Could have actually cleaned the car Would rather it came out same condition it went in instead of half cleaned and half hoovered
05 April 2025
Did the job needed and didn't try to sell me any other rubbish
05 April 2025
Very slow and lack of experienced staff
03 April 2025
Good advice and service
03 April 2025
Service carried our promptly within budget given and time slot
03 April 2025
If it had not been for my intervention and mechanical understanding vertu would have been happy to do unnecessary works at a premium. All customers want to trust their service partner not question the validity of the appraisal. More honesty needed!
01 April 2025
Since Vertu took over, the front desk of the Service Dept ( operation, efficiency and staffing ) has become very poor. I did get the job done but the whole process was very disjointed - there was alot of confusion with the work being done and cost.
01 April 2025
Myers was efficient and ensured everything was sorted and delivered without a hitch
01 April 2025
We asked for a replacement light in the glove box, because it had stopped working. My wife was told that it was necessary for the vehicle to be kept overnight as an investigation was required. We only have one car now, so the costs became prohibitive
31 March 2025
It was average, not what I expect from a premium car dealer.
30 March 2025
Always a good experience when the car passes first time. Slight issue with tyre which the mechanic sorted. Explained about the remaining tread but no real pressure to replace the front two.
30 March 2025
Service done on time, no issues
29 March 2025
They took care of the whole package for me and the level of feedback was excellent
29 March 2025
Every thing was carried out in the time scale promised and the car wash was excellent
29 March 2025
Arrive itself was fine. Vehicle health check video had a perpetual failure to load and staff completely ghosted my polite requests asking for help - like completely ghosted. Sent about 3 or 4 comms direct to their emails and never bothered to reply.
29 March 2025
The guy I spoke to was helpful in explaining what had shown up as needing attention
28 March 2025
Very professional
27 March 2025
As. Above.
26 March 2025
Terrible staff
25 March 2025
Don't want to know as I was a fleet customer Refused to ring and get authorisation from zenith for work that needed doing and told me I had to do it
25 March 2025
Was great to collect my car all complete absolutely no problems lovely and clean well done everyone
25 March 2025
Good info
24 March 2025
As i explained above, the service from the staff was excellent but the fact Vertu tried to get us to pay a lot of something unnecessary just to make some money from us is shameful.
24 March 2025
Safety recall checked and recorded plus correction of service reminder on vehicle
24 March 2025
Friendly reception, kept informed.
24 March 2025
Great service
24 March 2025
2.5 hrs for an mot and minor recall notice seems excessive.
23 March 2025
All went well but for air conditioning which was not completed because my cigarette lighter is not working. Surely you could adapt to complete this task.
23 March 2025
Very professional, answered all my questions.
22 March 2025
Unfortunately, I was the last man standing waiting for my car at 6:30pm. They had obviously had a really busy day. The service and communication however was great and luckily I was not in a rush
21 March 2025
All work performed resolved issues identified.
20 March 2025
Carnt fault the service , looked after by the professional staff
20 March 2025
Service was fine but I did request that I speak to someone about possibly trading my car for an electric. This was forgotten about, so I left. Car was meant to be vacuumed and cleaned I thought but didn't seem like it. However, great service
20 March 2025
Tom handled the fault with my car expertly and professionally.
04 June 2025
Salesman (Jack) was very patient, friendly and informative during the whole process.