About Your Local BMW Retailer

0344 230 3613

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

281 ratings and 132 comments received in the last 90 days.

19 April 2024

James Dixon was excellent

03 April 2024

The sales team were helpful. In particular, Michael Hughes and Adam Camp.

21 March 2024

Fantastic

14 March 2024

I truely recieved a personal fully supportive sales service that made me feel special.

11 March 2024

Gavin took me under his wing as a new sales person to me and he got what I wanted with the service I requested and also got the car I wanted

11 March 2024

ALL WENT WELL AS I EXPECTED FROM THIS DEALERSHIP

08 March 2024

Sales staff were very helpful and knowledgeable, the showroom which I understand is temporary was poor.

07 March 2024

As above really, grest from start to finish

06 March 2024

As always, it was a joy.

06 March 2024

James the sales man was extremely helpful and found me the car I wanted

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06 March 2024

Every thing done to get the car we wanted in good time

02 March 2024

Yes Gavin was very helpful and knowledgeable, going out of his way to make everything straightforward

28 February 2024

The salesman Adam was very friendly and helpful and looked after us very well

27 February 2024

Well organised and good communication from garage

23 February 2024

I have used the centre for over 14 years and always had good service on the whole. The preparation of the vehicle upon delivery could definitely be improved though. I was very disappointed to find the osf wing had been painted poorly.

22 February 2024

James Dixon my sales representative was extremely helpful, couldn't do enough for me during the whole process.

22 February 2024

A little late but best things come to those who wait. Was well worth the wait

24 April 2024

Told scheduled service could not be done on Friday. Agreed to leave it to be done Saturday. Received no communication whatsoever Saturday, nor Monday. Arrived late Monday afternoon, service part done. No real apology. Terrible quality of service.

23 April 2024

I asked for the vehicle to be ready within a certain time frame and it was.

22 April 2024

10/10 for Dani who booked us in - very friendly, professional and helpful. Complimentary valet and wash of the car despite only attending for a free product recall. Complimentary return bus tickets to Exeter City Centre - thanks!

20 April 2024

Very good service overall .

20 April 2024

The video and service was excellent; thank you to Matthew. My assigned staff member forgot to contact me and was not at his desk when I called (multiple times). Another staff member, Dani, was very helpful and filled in.

20 April 2024

I have recommended Vertu Exeter and will continue to do so. Their customer service is excellent.

19 April 2024

Good service

19 April 2024

Very pleased with my recent service experience which was carried out smoothly, efficiently and within the time period advised-no shortage of liquid refreshments offered and always somebody updating me of the work progress during my wait.

17 April 2024

Reported possible fault not resolved, could not be found but continues to occur.

16 April 2024

Service completed as agreed, all work and condition of car explained.

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15 April 2024

Friendly staff, great facilities

15 April 2024

Would have rated higher but felt that Exeter could have updated me on Wednesday in time for me to collect car earlier. As it happens, Thursday was an extra day that I didn't need to spend away from home as work on the car was completed Wednesday

14 April 2024

Had to wait quite a while before getting booked in for a service, also they didn't do the complimentary valet which was a bit annoying

14 April 2024

Booked for March on the app got an email to confirm, then a few hours later, another email to say April was the only time available.

14 April 2024

Excellent customer service

13 April 2024

Pleasant and comprehensive.

12 April 2024

Got the car back same day

11 April 2024

Again brilliant people and communication

07 April 2024

I had to remind the service staff I had a service plan as there was going to be a charge for my MOT. I was also told I would have a phone call on Thursday morning to update me on the progress but this didn't happen

07 April 2024

Good service, but pricey

07 April 2024

Car was returned with incomplete work, a small defect not reported properly, Adblue not topped up and incorrect tyre pressures. I complained to the service manger and matters are being put right, however basic errors like this should not happen!

07 April 2024

It was necessary to book too far in advance

05 April 2024

Prompt service friendly staff

05 April 2024

Everyone was very friendly and helpful.

04 April 2024

Very happy

04 April 2024

I found the communications and case management a bit chaotic. I realise they are in temporary premises but there seems to be a move for style over functionality. I do not need a conciege to greet me at the door and walk me to the service reception.

04 April 2024

Efficient and friendly

03 April 2024

Superb

03 April 2024

Reception staff a little rude when I took my car in for service. She insisted I log in electronically although I had other issues to discuss with the service desk

02 April 2024

On booking, had to wait two months for a service appointment and did not complete the service schedule.

01 April 2024

It took nearly 3 months to arrange a service booking, no courtesy car provided despite the car being in for 5 days. Unauthorised work carried out and the car returned dirty

01 April 2024

Have used this dealership for servicing all 4 of the BMW vehicles I have owned and am happy to continue to do so.

31 March 2024

They offered a complimentary wash but it wasn't carried out - shame really!

29 March 2024

Being in temporary premises cannot be easy, there were a couple little mix ups which were readily sorted out

29 March 2024

Not yet had its first service.

28 March 2024

Everyone was very professional

27 March 2024

Excellent service & support from Vertu BMW Exeter, as we received from Westerly BMW. Both our BMWs were bought from Westerly Exeter.

26 March 2024

Friendly,knowledgeable, prompt.

25 March 2024

Would have given full marks but do think service costs are too high

25 March 2024

My last visit was a step up in customer service from the past with all staff members having a much better approach and attitude to the end users.

24 March 2024

Far more friendly than the last time I visited. Felt much more valued.

24 March 2024

Work was completed on time and with no problems

24 March 2024

Explanation of what had been done and the check that had been completed when I collected the car.

24 March 2024

I paid for an additive to the fuel but was told some mechanics add it to the fuel and others put the container for the owner to do. There wasn't one in the car and so assumed this had been done. But has it? If there is no standard procedure.

21 March 2024

Very efficient service

19 March 2024

See above

19 March 2024

As above

19 March 2024

The points of concern were all covered in great detail.

19 March 2024

Same as above.

19 March 2024

The service related to a failed sensor (under the warranty). All good. There were two visits. Each time I was asked if I wanted the car washed/valeted. On pick-up, not done - invited to wait 30 mins. I didn't - it should be done timely with service.

19 March 2024

Everyone is so helpful

19 March 2024

As above

17 March 2024

Friendly staff, service was completed more quickly than expected.

15 March 2024

Availability - no courtesy car or even collection service available over a six week period Communication from call centre was dreadful - cannot provide confirmation email, advised wrong drop off time Service took twice as long as expected.

15 March 2024

I received a very good service and Gavin made the process easy and smooth my new car was delivered in a timely fashion and helped me get a deal at the price that I was looking for.

15 March 2024

Despite some initial parking issues, as at a temporary location, a good welcome and efficient service.

15 March 2024

Fabulous workshop staff who explain everything very thoroughly & professionally. The temporary premises seemed to give the showroom staff less enthusiasm & helpfulness than I've previously experienced. Felt less customer satisfaction than previously.

14 March 2024

The service team always go above and beyond and generally the car is ready when requested and appreciate the courtesy wash and vac.

14 March 2024

Fast and efficient.

14 March 2024

Kept me informed of progress and extra work needed

14 March 2024

I couldnt fault the experience from drop off, to pickup and the ease of getting a courtesy car arranged.

14 March 2024

Arrived in advance of an 8.30am appointment with prior confirmation that replacement part was available for what would be a "pretty quick job". 3 hours later no action but patience wearing thin. Update requested and finally repaired 1/2hr later.

14 March 2024

This was due to your customer call centre and their approach to my call not the service provided by Douglas at your car dealership at Marsh Barton. I have sent a complaint to you on this matter

14 March 2024

Mildly satisfied

14 March 2024

Didn't vacuum inside the car as was offered.

11 March 2024

Couldn't fault the prompt service and the service advisor was very helpful (unfortunately I can't remember his name)

11 March 2024

Very good customer service, a little quicker initial contact would have given a 5 star rating

11 March 2024

Cost, cleanliness good. Disappointed gas struts have an expiry period that was missed last year unbeknown to me .

09 March 2024

Everything done ok and kept me informed and picked up car as it is struggle for me.

08 March 2024

Very friendly staff and try to help whenever possible.

08 March 2024

Six weeks to book a service, failed MOT, car then unusable for two weeks.

07 March 2024

we were well looked after especially when warranty work took longer than anticipated. Dionne phoned us at home to make sure we got home safely excellent

07 March 2024

Excellent friendly staff. Seamless from start to finish

06 March 2024

Professional and friendly service. Douglas kept me updated on the progress on my vehicle, always returned my call and answered any questions I had

06 March 2024

Dani, your Service Advisor, was excellent, keeping me in close touch with the work that was to be done. The car was ready when promised. So no problems at all. The complimentary video service check was very useful.

05 March 2024

Quick and easy to book in work. Adam ensured a courtesy car was ready

04 March 2024

Because of the time taken to get my vehicle fixed when the issue was reported on the first day of ownership

04 March 2024

Transparent

03 March 2024

Still no resolution to issue - multiple excuses as to why but the initial fault diagnosed has still not be addressed with the corrective action promised.

02 March 2024

Service manager was excellent in sorting the problem quickly

29 February 2024

Very comfortable there but none of the staff seemed to want to talk to you. Or should I say get into conversation with you

28 February 2024

Fast and friendly

28 February 2024

the work was not done in time promised the parts were not ordered

28 February 2024

See above

28 February 2024

It was easy to make the booking from a helpful staff member. On my arrival I was assisted by a friendly lady who assisted in checking my car in.

27 February 2024

The issue hasn't been fixed and been back now for the third time

27 February 2024

Prompt service price paid exactly what I was quoted

27 February 2024

They fixed the problem

27 February 2024

Even had a snack and coffee whilst waiting

27 February 2024

Car was fixed as was planned ,very helpful

27 February 2024

Very good overall

27 February 2024

See previous comment

27 February 2024

Disservice was good. They even picked up my car from my house because it was the second time I took it in and dropped it back off for me. I wasn't happy with the repairs.

27 February 2024

My booking was wrong. I can a month early but they got me in last minute

27 February 2024

Rearranged date for service to suit my availability.

26 February 2024

Ease of booking, notifications, pick up from home & after service informing .. just few reasons why I'd recommend

26 February 2024

Timely and competent

25 February 2024

?? satisfaction from staff

25 February 2024

the service and repairs to my car were done efficiently and cost effectively

25 February 2024

Staff went a step beyond to make life easy

23 February 2024

Adam was an excellent service manager, keeping me informed and dealing promptly with issues.

23 February 2024

was very surprised at the cost of replacing a battery (emergency S O S ) being £490 - I was informed that a goodwill gesture by B M W could be possible as there had been a change in design whereby the battery was now in the boot -no response yet

23 February 2024

Work carried out and completed within time agreed

23 February 2024

This was one of my better experiences - I felt listened to and the service team did what they said they were going to do and did it on time. The wait for a courtesy car is ridiculous though. You should look at that and consider the upsell opportunity

22 February 2024

Parking was awkward

22 February 2024

Very good although I did not receive a video health check as I have done previously.

22 February 2024

I am disappointed with customer service I receive from a top end car specialist. I would not recommend BMW due to this and as soon as I can financially afford to I will be getting rid of my car.

22 February 2024

Work carried out on time

22 February 2024

The car feels good. See above

22 February 2024

Dropped car Friday AM, told I would have my car by 5pm. Phone call at 3pm - they didn't have the part and would not release my car until Monday as it was 'unsafe'. This was a recall, so it must have been 'unsafe' since it was purchased

22 February 2024

Had two issues, broken rear reversing camera which is now covered under warranty. SOS not working illuminated on dashboard , I asked if this could be checked but was not informed of a diagnostics charge of £60 which I had to pay. Apparently a batte

22 February 2024

Vertu collected and delivered back my car, service all done as indicated, car clean, good service

22 February 2024

Professional. Delivered what was promissed.

11 February 2024

Better service at Vertu Exeter,found out was told incorrect info from the customer services, meaning I was without a car for nearly 2 weeks, and cost me £70 to get diagnostic from another garage when it should have gone to Vertu from the beginning.

04 February 2024

I made an appointment for vehicle recall regarding Exhaust Gas Recirculation (EGR) replacement, When I went to collect my car, I've to ask them myself if the work was done and only then I found that it wasn't and neither I was given any dates for it.

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