About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

186 ratings and 140 comments received in the last 90 days.

31 May 2026

Richard was very knowledgeable and helpful

29 May 2026

Kept me informed throughout. Helpful sales executive (Johnny)

29 May 2026

From the first contact the staff were very helpful and responded to queries promptly. The whole experience was very good before and including delivery.

27 May 2026

Jack listened to what we wanted and gave us our options and he was polite, friendly and attentive. Jack was happy to answer any questions or queries we had nothing was too much trouble.Jack even gave us peace of mind and we could contact him after.

21 May 2026

Know BMW Centre well and have purchased Cars from there before. Always treated well by helpful and knowledgeable Sales Advisors

17 May 2026

Every aspect of my purchase was conducted in the most professional manner.

16 May 2026

Our BMW contact, Jack Payne, was attentive and informative from the outset. His support from the moment we entered the showroom to the time he delivered our new car was outstanding

05 May 2026

Excellent service. There was a delay, but it was no fault of the branch and it was communicated well.

03 May 2026

The whole experience was very good from start to finish

03 May 2026

Excellent

See all reviews

29 April 2026

Sales team were extremely helpful throughout the process.

27 April 2026

Very pleased.. Vertu staff friendly and knowledgeable.

26 April 2026

Excellent sales team who communicated well over delivery dates and managed a very informative hand over.

24 April 2026

Excellent repeat service

18 April 2026

Excellent service

07 April 2026

The salesman was helpful, efficient and worked hard for a timely delivery

05 April 2026

Order process was easy and delivery on time.

04 April 2026

Professional staff and made us feel at ease

03 April 2026

The sales person and his manager were friendly and knowledgeable and offered a very good deal. A test drive was accommodated. We were made to feel welcome and kept informed.

02 April 2026

Management and staff were very friendly,knowledgeable,helpful during our enquiry and eventual purchase. I must give a special mention to Jack who was very patient with us throughout the process.

01 April 2026

I continue to purchase from BMW due to the professionalism from Richard Perrett. He has tremendous knowledge & always steers me in the right direction. He seems to know what I want before I know myself! A real pleasure to work with. I also love BMW

31 March 2026

The person we dealt with initially, who is no longer working there, was very slow to respond and did not get back to us. Once we complained about this, the service was first class and the team did everything possible to help.

29 March 2026

the whole process was quick and easy and the guys were all very friendly and helpful

27 March 2026

From start to finish everyone greets you with a smile like your part of the family.

27 March 2026

Very efficient from initial introduction to sales staff then test drive etc and purchase of new vehicle to hand over.

27 March 2026

Polite and knowledgeable salesman followed up by good communication as to when the car would arrive

24 March 2026

Caitlan was excellent from start to finish

23 March 2026

Overall a great experience Jack was a great sales person and cater for all I needs

15 March 2026

Great service by Richard

12 March 2026

Salesman very passionate about his work, providing us with a very nice experience

12 March 2026

Richard gave us excellent service from our initial appointment, right up until collection of my new BMW.

12 March 2026

We had approached dealerships local to our home at the beginning with very little embracment to work with our requirements and timelines - pressured sales attitude! At Vertu Exeter - Jack Payne was examplar in his customer service and support.

11 March 2026

Professional and comprehensive handover. Good response times to queries pre and post collection. Lack of parking and general space in external areas around showroom complex.

10 March 2026

because I have been going to the same branch and same sales person for many years and I trust them.

09 March 2026

Richard done a great job and keep me informed all the way through the process.

31 May 2026

Carried out mot with supporting video combined with narrative from person carrying out the work combined with a useful traffic light system on key elements when carrying out MOT

30 May 2026

Very helpful and polite

28 May 2026

Service is slow -I chose to wait for an oil change and ended up at the showroom for four and a half hours! At the recent major service I left with the car showing an engine warning light!

28 May 2026

Kallum Hickford was excellent, communication was great, very professional.

28 May 2026

Accommodated that I was waiting. Gave a discount for the aggravation and delay due to the incorrect wheel obtained, in the form of a free brake fluid service.

28 May 2026

We were very disappointed when the Barnstaple showroom closed and worried about getting the service and aftercare covered but the free delivery service was great.

24 May 2026

There were no problems. The advanced log in worked ok. The car was inspected and reported and it was ready for collection washed and vac'd.

22 May 2026

Waited to speak to a person /didn't want to self check in . Spoke to lady ,took my number, husbands was on service sheet, said she would phone me when ready but phoned husband who was unable to take call . What's the point of speaking to someone !!!!

21 May 2026

Had the car all day and wasn't washed when I collected it at 5pm. Then they wanted to charge me until I told them it was still under warranty. Also told in my video I need 4 new tyres. BMW fitted 2 new ones when I bought the car. MOT said they passed

20 May 2026

Fast and efficient service

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20 May 2026

There was one very small ussue which i discussed with them otherwise it woukd have been 5 star.

20 May 2026

Vary good but took a bit longer than expected

20 May 2026

The repair was carried out promptly so I can't fault the garage on this. Would have been a 5* if I didn't have to chase the garage up regarding the repair (as this was presumably forgotten about following my service)

20 May 2026

All went smoothly as expected with the one exception - I was expecting an A/C clean, as I had been asked if I wanted one, but it didn't happen. I wasn't charged so issue there but I have no idea what went wrong. Did I mishear?

20 May 2026

Great customer service, professional and prompt.

19 May 2026

Would have been 5 but you didn't fix the SOS call system as promised and paid for previous service!...

19 May 2026

Good service polite staff

16 May 2026

Easy booking, great communication - totally stress free.

14 May 2026

Friendly helpful staff got our problem sorted promptly

13 May 2026

On the day I couldn't fault the service provided. Trying to communicate with the department in the days before to see if the parts were in was not . Couldn't get a straight answer and kept being passed on to different departments .

12 May 2026

Recall and wash completed swiftly. Was advised car would be health checked but it wasn't.

12 May 2026

I was very satisfied with your services but and this is a very small but, the time it took for the job to be done as I was waiting there was way over the time I expected, that's all.

12 May 2026

I was kept updated throughout the day with videos, emails & texts. Kallum called me to discuss the work that was required & when I came to collect my car he was great and talked me through everything & answered all my questions. Thank you Kallum!

11 May 2026

1. It took 5 months to book me in for a recall to change starter motor that could catch fire, during this time I was expected to not park my car in a garage or close to my house. Their call centre is in Gateshead so they have no local knowledge!

08 May 2026

Very quick and polite

08 May 2026

centre staff very polite but the car was taken in on a low loader following a water leak under roadside assistance on 30th April and I have not yet had it delivered back. communication is very poor.

06 May 2026

All the staff were very friendly and helpful and the service was quick and efficient

06 May 2026

The service was completed on time. The staff were very helpful.

05 May 2026

Did what I expected in the time I expected. Staff friendly and kept me informed.

05 May 2026

Problem with delay...resulting in a very long wait for the work to be completed

05 May 2026

Just for the usual excellent service. Callum was brilliant

05 May 2026

Excellent help from Keira Derbe on my questions prior to booking. She isn very knowledgable and professional. Excellent quality of work from the workshop.

04 May 2026

All went reasonably well except you forgot to fit a new rear wiper blade on my car . I had asked for this to be carried out, didn't notice it hadn't been done untill the next day ? But not an issue the other items of work you carried out were good

04 May 2026

Tied year running you have not sent me video of vehicle check . .....even after I asked at time of paying bill whether I would get one

04 May 2026

Very appreciative that the service team were able to accommodate us quickly considering malfunctioning window meant car insecure. Thank you

03 May 2026

Everything went well as it always does, all the staff were very helpful and made us very welcome.I will definitely buy my next BMW through Virtu at Exeter.

03 May 2026

Online check-in reduces time required when delivering the car and I was immediately notified by phone regarding minor issues that could consequently be corrected before pickup.

03 May 2026

Good customer service from reception and from Kallum.

02 May 2026

Service completed all updates given and also full marks I think Callium who I dealt with who was first class

28 April 2026

Lack of communication. Car in for nearly two days and no work complete. Required to rebook for another day

28 April 2026

My only complaint is that though the vehicle took 2 days to complete the service and MOT. I know problems can occur but just keep me updated even if only by text or e mail. I had to put off an appointment for the following day because of this.

27 April 2026

A very thorough job in most respects, including the useful under car check. But the urgent need to change the two front tyres because of nicks from potholes wasn't passed on to me until after I'd collected the car, leaving me vulnerable to punctures.

27 April 2026

The Dealership Staff were very friendly and courteous. It was great to have your personal service advisor who created us in the seated area. Kelly Thomson was very professional and a credit to your company.

27 April 2026

Kelly was very friendly and helpful and kept me informed as the day went along. Car was clean and ready in good time.

26 April 2026

Enclosed comment.

26 April 2026

Check in was easy ( did not use self serve), much prerfer human interaction. Vehicle ready for the time requested.

26 April 2026

All fine apart from mentioning in a phone call that I experienced a specific noise between 70-80 & I was told that the car was road tested and no noise.The technician clearly didn't drive the car in this speed window because noise still present!

25 April 2026

Prompt and helpful reception. The car's problem was resolved, although took a little longer than estimated.

23 April 2026

Staff are always friend professional and very helpful

23 April 2026

Ricky and Kallum in the Vertu Exeter service department were great with customer service. Quick, efficient and friendly customer service.

22 April 2026

All completed quickly. I was kept informed all day.

21 April 2026

Very satisfied

19 April 2026

I had a service and recall booked and as i was short for time 2 technicians worked on the car to get it done asap

18 April 2026

Persisted I required a health check. I didn't receive a health check report on collection nor on email. Made an enquiry to a service advisor at Vertu after the fact and they said they would pass the message and get another one sent over.

18 April 2026

Kelly was really helpful

16 April 2026

My car had a mystery fault and I booked it in for diagnosis. Whilst on site, the staff were helpful, but I was not kept informed by phone as promised. The recommended fix did NOT solve the problem, so it was an expensive waste of time. Disappointing.

14 April 2026

Efficient booking in proceedure with kallum hickford who even sent me personalised email so any issues i had direct contact

14 April 2026

Excellent pick up and delivery of my car

14 April 2026

We were impressed by the planning towards the MOT, giving clear instructions of what to do on arrival. The staff were friendly and polite. Our car was ready to collect earlier than expected. Only one criticism was the washing of the car. Not wiped.

14 April 2026

Kallum very friendly and helpful. Driven into Exeter by very kind and friendly driver. Job done well.

12 April 2026

Easy drop of and pick up.

08 April 2026

I contacted the the Exeter branch with an issue after the oil drain flap was left open dragging on the ground after my visit. I was promised a call back from a service manager that as yet hasn't happend after 6 days.

08 April 2026

Very pleased with quick turnaround as I was on a deadline to get back to work.

07 April 2026

Engine light not reset as part of service. Contacted service department to ask them to reset - no reply over a week later. Standard of complimentary clean was poor.

07 April 2026

Because it always seems very efficient & all the staff are very helpful.

05 April 2026

Excellent service

05 April 2026

Communication from Service Department needed to be a bit more 'joined up' - I had to prompt the calls and follow up. Should have been driven by the Service Team. Car was not cleaned after work completed. Full clean and valet promised 'next time'.

04 April 2026

Appointment rebooked due to short staffing in planned day. Promised completion by 13.30 and valet clean requested. Phoned at 13.30 to check progress and it had not been started! Called at 17.00 to say finished but no time for valet clean.

04 April 2026

I initially visited the site to book the car in but was told that because it was Saturday he wasn't sure what to order ( parts) so would ask on Monday and e mail me with an appointment and what was going to happen. No contact

02 April 2026

I was very well looked after. My car was collected on time and I was left with a courtesy car, and my car was return when I expected it. The team at Vertu kept me informed of the service progress whilst it was with them.

01 April 2026

My wife who brought the car in, said the customer service was outstanding.

31 March 2026

Failed my car on its mot which existed from the previous year when they passed it so was driving for a year on a potentially invalid mot . In resolving the issue I've been left with a wing mirror that I can't adjust so is useless .

31 March 2026

Friendly and helpful kept me informed

31 March 2026

We waited for 4 hrs for mot, service, brake fluid and wash & clean. The staff were amazing checking on us regularly and couldn't have been kinder to us. The car came back with all jobs completed as promised. Thanks to Vertu BMW.

30 March 2026

Good service

29 March 2026

Kelly was very engaging and kept me updated during the day

27 March 2026

Because Harry gave an outstanding customer service.Way above your usual offstandish attitude. Look after him he's going to be a total credit to anyone he does business with.

26 March 2026

Good communication.

25 March 2026

The booking in and follow up care was great. I was informed that there was an issue with my sump plug and I requested that it be changed. When I arrived to collect my vehicle the plug hadnt been changed.

25 March 2026

Excellent service done in good time.

23 March 2026

Service at the center was great but the problem has not been resolved, it is now booked in again this week.

22 March 2026

Poor service charged for part that was not fitted curtesy car dirty 18 miles on it and too small small mini and I drive bmw x3.

21 March 2026

I asked that they fix panel below bumper, which was springing off. I was told this would be picked up during vehicle health check but they didn't do it. Mileage on documentation was wrong - stated 102000 miles when in fact it has done 43700.

18 March 2026

I needed home collect and return and this was punctual. Arranging service was easy and outcome excellent.

18 March 2026

This was for an MOT test. I was not contacted to inform me that one tyre needed replacing. I arrived to collect the car and was only then told that it had failed due to a worn tyre. This meant me have to return with the car on the following day.

18 March 2026

Too much reliance upon the automated check-in 'experience' that does not met customers' needs, lacking visibility, key information and pricing. An item on the checklist was not investigated.

17 March 2026

Car booked in for Recall arrived just before 12. Went to waiting area sat there for 4 hours15mins no update. Went to service reception at 4.15 told they would look into it. Told job was finish at 3.15. Rubbish customer service.

16 March 2026

Easy process, helpful and welcoming staff. Good result. Callum was also super helpful and i'd be happy to see his face again

16 March 2026

Lovely showroom, good coffee machine and very pleasant staff

16 March 2026

Tried to book in work that was recommend in recent vehicle inspection. Initially took days to get me a quote and the stopped responding altogether. it's now been 11 days since any response with multiple follow ups and car still not booked in. Poor

15 March 2026

I was dealt with by Kallum who was very understanding and caring when I arrived as I was upset I'd had to travel from Barnstaple when it could have been carried out in Barnstaple. He was compassionate

15 March 2026

Very good customer service from Kallum and service was complete and tyre changed. I did however mention I believe the putty around my two nearside tyres has holes and leaks air. Not sure this was looked into and still an issue.

13 March 2026

Our car broke down. There was a problem with the traction control. We attempted to arrange for it to be brought in for repair. This proved to be a very frustrating experience. The earliest appointment was a week hence. No courtesy car was available.

12 March 2026

Staff were all very polite and helpful. It took a while to be attended to on both visits but the coffee made up for this. The main issue I had was with the cost of the repair. Numerous 'discounts' were added but with little explanation on the bill.

11 March 2026

It took longer than expected

10 March 2026

I thought the customer service was excellent and the centre was conducive to work from and relax. I appreciated the discount for 1 sensor and look forward to seeing you again.

10 March 2026

Excellent customer service from Joshua Nicholas.

10 March 2026

Everything went very smoothly, the service advisor who dealt with me is a credit to Vertu Exeter. Generally much improved since my last visit.

09 March 2026

Service team are fantastic when you can actually talk to them but that requires going in directly to the dealership and not through the Vertu call centre or your local business manager as you do not get a call back and have to resort to going in.

09 March 2026

MOT test and other minor work carried out promptly as requested. Staff friendly and efficient.

09 March 2026

Car runs beautifully, excellent staff, professional, clean, and knowledgeable on all matters BMW. I had a full service, a video, and a briefing on the outcome.

09 March 2026

Did the work in a timely manner and the staff were very polite and helpful

09 March 2026

For once the service from Vertu was actually excellent. This has not always been the case. Warranty repair was dealt with efficiently and the work had been completed on time.

07 March 2026

Really good service while there but experienced some issues with the idrive system the next day. Called and was promised someone would contact me but that has never happened

06 March 2026

Parts fitted while I waited. Got exactly what I wanted

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Vertu Exeter BMW

Address

Yeoford Way, Marsh Barton, Exeter, EX2 8LB

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:9:00 - 17:00
Sun:Closed

Phone

0344 230 3613

Map

Areas served

Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth

View map

Address

Yeoford Way, Marsh Barton, Exeter, EX2 8LB

Opening Hours

Mon–Fri:7:30 -18:00
Sat:8:00 - 15:00
Sun:Closed

Phone

0344 230 3613

Map

Areas served

Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth

View map

Address

Yeoford Way, Marsh Barton, Exeter, EX2 8LB

Opening Hours

Mon–Fri:8:00 -18:00
Sat:8:00 - 15:00
Sun:Closed

Phone

0344 230 3613

Map

Areas served

Exeter as well as surrounding areas including Newton Abbot, Tiverton, Barnstaple and Exmouth

View map