OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
241 ratings and 134 comments received in the last 90 days.
03 July 2025
Nothing major, but unmanned reception delayed contact on arrival for new car collection. Telephone reception, probably not as professional as some organisations.
03 July 2025
All good but v long wait for handover
26 June 2025
Always very good service
24 June 2025
They went above and beyond to assist the purchase, a special thanks to Richard Perret.
19 June 2025
They collected me from home, kept in touch and ensured that my car was set up to my preferences before I left the showroom
04 June 2025
Salesman (Jack) was very patient, friendly and informative during the whole process.
04 June 2025
The team at the BMW centre in Exeter were all very friendly and helpful. We dropped our old car off there and drove the new car away. Aaron spent a lot of time talking through the different aspects of the new car to ensure that we were comfortable.
03 June 2025
Jack, who sold me the car made the whole experience fun, whilst giving professional advice, and not pushing me into anything I wasn't happy with.
30 May 2025
Informative handover and able to contact again if any problems
06 July 2025
Good reception and was flexible when I had to change my plans with relatiely short notice
06 July 2025
Yes all good
05 July 2025
Great service, one issue which they quickly resolved
04 July 2025
As mentioned above
04 July 2025
Courtesy car was excellent and everything was explained well
04 July 2025
Great service! My service advisor kept me well informed throughout! Unfortunately there was a problem with the courtesy car, but was quickly resolved by offering collection and delivery of my car! Brilliant!
03 July 2025
My car was booked in for 830 and didn't get move until 930 even know this was a while you wait service and was told when booking it would only take 1 hour, really nice people, very helpful and stunning show room
01 July 2025
The staff were friendly, professional, and kept me informed throughout. The service was completed on time and my car was returned clean and in great condition. A very smooth and positive experience overall.
30 June 2025
I was informed every step of the way and when additional charges arose these were clearly articulated and payment options presented
26 June 2025
As usual, staff are professional and attentive at this Exeter Service CentreI
04 July 2025
Everyone is always so friendly and professional, especially Richard. He was so keen to make sure I got the car I wanted, and I LOVE it.