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4.5SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
373 ratings and 182 comments received in the last 90 days.
04 October 2024
Personal attention from Richard Tyson
03 October 2024
Very pleased with Vertu and BMW .
03 October 2024
The staff gave me every attention, giving me answers to all my questions. The premises are most welcoming, with the reception staff offering refreshments.
03 October 2024
Every thing went smoothly
03 October 2024
Felt very personalised, first class
02 October 2024
Not satisfied ...the car had been rushed in the preparation, the car had not been check properly, for example- rear tyres were inflated to 3.2 bar each instead of 2.3..! I found this the following day when checking the vehicle status. There was more.
02 October 2024
The experiences prior to the car purchase made me seriously consider at one stage cancelling the order. Calls to Vertu were not actioned, mis-information was provided and generally communication between Vertu personnel was less than efficient.
01 October 2024
Very helpful
29 September 2024
The experience was very good. Richard advised me if I had any problems whatsoever to get in touch.
28 September 2024
Very satisfied, the 420i is a lovely car.
24 September 2024
Sean is very good and also really helpful.
17 September 2024
Very happy with your salesman who was thorough and kind. Having the car under a cover was a nice surprise.
14 September 2024
The salesman, Richard Perrett, worked hard to find me a car at a competetive price. Also offered 5 year servicing deal.
28 August 2024
Really lovely turn out.
26 August 2024
Purchase options discussed in detail; quick delivery; and good pick up ( taken time and patience to go through how to use features of the car)
05 August 2024
Richard Perrett was excellent and I don't think it was his fault that I was kept waiting for 4 hours to take delivery of my new car. He was very apologetic and I would be more than happy to deal with him again.
04 August 2024
Richard kept me up to speed all the way along and got my new car into the showroom in record timing. Hands down, he is the best person I have ever bought a car from!
03 August 2024
Ben PARSONS Kept us in touch with the purchase at all times and answered all our questions promptly.
03 August 2024
Worked hard to find an appropriate car in the required time
02 August 2024
Buying from Sean and BMW has made us convert & become a loyal customer for the future. Sean is an asset to BMW
01 August 2024
From the first visit to collection of the car we were kept informed of what was happening at every step and felt totally confident with the service being given.
26 July 2024
The salesman kept me informed from day one of the purchase the vehicle arrived when he said it would.The handover whent very smoothly GREAT,
25 July 2024
Again this is thanks to Richard. He is a an asset to BMW.
16 October 2024
Extremely helpful and welcoming gentleman (Adam possibly?) talked me through the process of just a recall, sorted me out with a fully charged courtesy car as I live far away and rung as soon as the work was completed so I could miss the rush-hour!
16 October 2024
A great facility to work from whilst the vehicle was being serviced.
16 October 2024
I feel that they could not have done much more than they did. Anna, Dani and Tom I would mention specifically as being a pleasure to deal with.
15 October 2024
My recent experience of service at BMW was exceptionally good
15 October 2024
Great service. I like the refurbished building.
15 October 2024
Good Service
15 October 2024
Process was very smooth from bringing in the car to collection at end of day
15 October 2024
All the staff i spoke to were very friendly.
15 October 2024
Discovered problem and organised spare part. Very disappointing that part was on over 1 month delivery from BMW but then Vertu arranged for BMW to provide a courtesy car as my own vehicle would have to be off the road.
14 October 2024
Car went in for a repair, came back on time and corrected. The people I dealt with were really very nice and friendly.
14 October 2024
The girl on reception didn't note on my sheet that I wanted new wipers which was a bit slack as everything else was so good
14 October 2024
Very satisfied with the staff who dealt with my BMW recall / service
14 October 2024
Could not fault anything
14 October 2024
I was told that my airbag recall would take half an hour and I could wait while it was done. Arriving at 8:30am, expecting to be done by 9am ready to go home and work. Told they needed the car all day for wash and health check. Luckily live nearby
14 October 2024
See above comments
13 October 2024
Gentleman on service front desk a little bit aloof, but reception staff were excellent.
13 October 2024
The car had gone in to have a dash cam fitted with plenty of notice yet they needed a part which meant I had to return to Exeter (1 hr away) the next day. I was given a reasonable temporary vehicle but it was still a bit awkward.
13 October 2024
See above.
13 October 2024
Great service
12 October 2024
Quick service and great hospitality / WiFi service
12 October 2024
Very helpful staff. Work done as expected within given time timescale. Very nice courtesy car!!
12 October 2024
Good service
10 October 2024
You just managed to salvage the following day by providing a loan vehicle but only after I requested it. I gave verbal feedback about the state of my vehicle on its return and the overall impression I have of Vertu.
09 October 2024
I was asked in the online acknowledgment if I wanted add additional notes - I did, about the Radio not working after we received the car back from the last safety check, so asked if that could be rectified - but does not appear to have been.
09 October 2024
It was 10/10
09 October 2024
I've used other main dealers who offer a courtesy car when leaving my car. This does t seem to be an option when booking with Vertu.
08 October 2024
Nothing is ever too much!
08 October 2024
Courteous staff and I was always kept informed as to the progress of the work being carried out. Car returned to me and cleaned inside and out
05 October 2024
Got to come back again for ordered parts to be fitted but what was done to the car I can't fault
05 October 2024
Quite happy with the service
05 October 2024
All good, happy and friendly
05 October 2024
Everything seems fine.
03 October 2024
The York problem was not Exeters fault.
02 October 2024
Work done in the time that they said it would be done
01 October 2024
Good attention to detail.
01 October 2024
They squeezed my service in and returned my car in nice clean condition. The changes they have made to their site makes it much easier to park, overall a great improvement.
30 September 2024
They were efficient helpful and kind
30 September 2024
Great service from helpful staff
29 September 2024
Efficient and friendly service
28 September 2024
All went as expected.
28 September 2024
Perfect experience from start to finish.
27 September 2024
The team at Vertu Exeter are brilliant. Polite, helpful and friendly.
27 September 2024
Well trained staff and good to have the mechanics video.
27 September 2024
Friendly team and good communication
26 September 2024
All work carried out was done in a timely manner. I was contacted for approval for additional requirements and the video of the health check showed all aspects being described clearly. A wash and valet is a nice finish to have.
25 September 2024
Because the service we have received has been gold! The friendliest team ever and I felt so at ease with the whole experience.
24 September 2024
Again, very satisfied but I did call prior as I forgot to add comments on my service, just regarding an issue I wanted addressing on the car but I didn't hear anything back about it, I did forget to ask after, so partially my fault!
23 September 2024
Very happy with the BMW experience. Impressed with the vehicle visual checks, that seems to come part of the package with no cost.
23 September 2024
MOT and service for £160 what's not to love
23 September 2024
We have had a service and a repair in the last two weeks. Complimentary car supplied for the repair thankyou, did not expect that.
23 September 2024
Got very well looked after by the Exeter team. Provided with a work space for calls and brought coffee by the superb reception lady. (Anne?). Really high quality service. I was impressed.
23 September 2024
Staff completed all work (and more) within the time scale.
22 September 2024
Very helpful member of staff who went out of her way to ensure my car was ready on time.
22 September 2024
Everything ran smoothly as promised.
21 September 2024
As above, timely updates.
21 September 2024
On time - job done - all questions answered
21 September 2024
Staff member worked hard to ensure my car was ready the same day when new tyres had to be ordered in.
19 September 2024
Work was not completed on the day as intended.
19 September 2024
everyone was very helpful
18 September 2024
The Courtesy car was ready clean and was of a similar standard to my car. I was kept up-to-date with progress and the video from the technician was very interesting.
18 September 2024
Amber in customer services is extremely helpful.
17 September 2024
Ok but costly.
17 September 2024
As always quick and easy to deal with
17 September 2024
Once you actually get through to the people in the dealership Danni is a pleasure to deal with, nothing is to much trouble and very efficient.
17 September 2024
Couldn't complete required task,would say that staff should not jump to conclusions that they are speaking on the telephone to a male/female ,a number of times I was miss gendered because I have a deep voice , should use name
16 September 2024
Very good
16 September 2024
Reasons set out in email to Anna Broom dated 13 Sept 2024.
16 September 2024
Really good customer service. I particularly like the fact that you pick up and return the car and also the complimentary wash and vac.
16 September 2024
Inconsistent service times
14 September 2024
It is expensive, but otherwise full marks.
14 September 2024
Amber took good care and timely manner
14 September 2024
Explained all was needed and why was squeezed in early as was desperate state on brakes.
13 September 2024
Informative and helpful.
12 September 2024
This last visit was much better. I feel they are starting to get their act together after taking Westerly over but still not that family feel.
12 September 2024
Friendly lovely garage.
12 September 2024
Job done
11 September 2024
Waiting time was more than 2 hours which is excessive when the actual time that the MO T takes is less than an hour. It was prebooked at 10.30 as requested by you so should have been ready to driveaway at 11.30 but it wasn't ready until 12.45
11 September 2024
Part ordered didnt turn up in time and given £25,reduction
11 September 2024
Accepted dogs in the waiting area
09 September 2024
Service completed and car ready for collection in stated timeframe
09 September 2024
As per the above comment the service on the day was good but the follow up support was not.
08 September 2024
Very good service
07 September 2024
Super helpful service desk and techs, parts ordered, I hope I get a repeat, great experience.
07 September 2024
They were quick to respond to our predicament and kept us informed each step of the way.
06 September 2024
Everything met my expectation, there were no problems or issues and the customer service was excellent, beyond reproach.
06 September 2024
N/A
05 September 2024
Keira was really excellent and so helpful. She communicated effectively and in a timely manner. We were also hugely appreciative of the support from the Sales Manager, who went above and beyond.
05 September 2024
Staff were able to make a minor unanticipated repair that enable ou car to pass its MOT on a day that was convenient to us
04 September 2024
Excellent service
04 September 2024
As above.
04 September 2024
I couldn't fault the experience from start to finish. I was kept informed throughout and both Jo and Nicci went above and beyond, totally exceeding my expectations. That extends to everyone in the showroom who were friendly and helpful throughout.
04 September 2024
Fantastic staff very friendly
03 September 2024
Ellis provided excellent service throughout and kept me updated at each stage, he really done a fantastic job for me. Unfortunately my vehicle did not receive a valet which I had agreed to and I am still waiting for a valuation on my BMW.
02 September 2024
'Check in staff' at Exeter were efficient and friendly. Work that the car was booked in for carried out effiently and so far fault has not occured again.
01 September 2024
Service requirements all good. Except for one small request that was not carried out, the software update on the cars computer.
31 August 2024
This time it was 'how it should be' nice welcome, accurate estimate of timescale and pleasant people and surroundings - I felt like a valued customer rather than an inconvenience'...
30 August 2024
Staff were welcoming and helpful
30 August 2024
Work required on the vehicle well explained
30 August 2024
From booking to completion everything was made easy and the work carried out as promised.
30 August 2024
Richard who looked after me was professional in all manners
29 August 2024
The service was great, courtesy car was ready to use and it was great to try and electric car for the first time.
28 August 2024
This is the 2nd time with the car coming back due to a judder, problem has now be solved ..... so far!
27 August 2024
Informative and helpful. Useful video and report etc
27 August 2024
Work done to a high standard and informative health check
27 August 2024
Being a wheelchair driver, I have to wait for the service. The garage made sure my car was seen to ASAP. Also they discovered my horn wasn't working, I have never used it so was pleasantly surprised they discovered it.
27 August 2024
Excellent staff
26 August 2024
I dropped in my car at 8am on a Friday morning. It took until 3.45 too ok let me know it had failed it's MOT by which time it was impossible to look at any option other than leaving it there for work to be completed on Monday morning
25 August 2024
As before, easy process and kept informed throughout
25 August 2024
Car was in great condition, any issues spotted were resolved by Sean
24 August 2024
Amber Mulley was very professional and friendly. She introduced herself the day before when she reconfirmed my service and on the day was very responsive and efficient.
22 August 2024
All very good, just not full marks because my vehicle wasn't cleaned before pick up.
21 August 2024
Staff kept me abreast of what was happening.
20 August 2024
Very thorough
20 August 2024
As above.
20 August 2024
.
20 August 2024
All work completed on time as agreed
19 August 2024
Good efficient service
19 August 2024
After my car was serviced there was a cover left hanging that had not been put back properly. The rest of my BMW experience was very good
19 August 2024
Very happy professional staff.
19 August 2024
Service personnel were very helpful
19 August 2024
Always had good service
17 August 2024
Over the moon with service
17 August 2024
Quick to help out and kept us informed. Provided us with another car after realising repair would take a day longer.
17 August 2024
Video was great!
17 August 2024
I should have been made aware that my booking was an all day appointment and I did have to wait all day
16 August 2024
Helpful staff, kept informed of pricing and updates
16 August 2024
Fast and efficient
15 August 2024
Nothing was too much trouble. Everything was explained clearly and in detail.
14 August 2024
All the staff involved were friendly and polite. It was easy to book the service . However, it was a pity there was a long lead in time for a date due to the move back to the original premises, which meant I had to get the MOT carried out elsewhere.
13 August 2024
fantastic but was asked is i wanted the car valeted and it wasnt, otherwise perfect
13 August 2024
I was really impressed, when I got my laptop out it was noticed and I was shown a room where I could work in peace.
12 August 2024
It was a simple key program task but I got a courtesy valet and health check
12 August 2024
A pleasant service experience overall
11 August 2024
Service was quick and efficient
11 August 2024
Dani was a pleasure to deal with
09 August 2024
The only thing that needs to change was that the staff could have offered me a drink. It was a hot day and found myself asking for some water while waiting. The value of my car was supposed to be discussed but all in all the repairs were exceeding.
09 August 2024
I much prefer talking to a service engineer to checking in via a touch screen.
08 August 2024
All work completed in timely manner. Advice on potential needs and time scales. Surprise gift after recall.
06 August 2024
Did what was needed with a minimum of pain...
05 August 2024
Everything went well except the automated check in didn't work
05 August 2024
Starts with the receptionist who was pleasant, patient and knowledgeable. Car booked in immediately, and was ready to collect on the date stated. Full written details of work given, and verbally explained. Professional and friendly.
05 August 2024
as before a small hiccup but the service rep i spoke with quickly resolved the issue without any fuss.
03 August 2024
Kept me informed at all times and the video of the service was a great touch too.
03 August 2024
Fitted me in at short notice and worked to the timing I needed to comlete the work
29 July 2024
We had a bad experience in the past at Vertu Exeter so were very wary this time but it was a completely different experience this time as we were made to feel welcome and any queries were dealt with and Danielle Parker was extremely helpful.
29 July 2024
I get what I pay for, excellence.
29 July 2024
They did the job - but this should be the least you expect. I was quoted one price and seemingly charged another one.
28 July 2024
Really good service cannot fault
27 July 2024
Good customer service
27 July 2024
Awesome service and friendly staff
27 July 2024
Superb service
26 July 2024
Absolutely satisfied with the way I was treated
26 July 2024
The required work has been done, the car was given a light clean and we were given a BMW gift pack- Though the promised umbrella has yet to be delivered. All of the above are really good. The staff at Vertu all went out of their way to help.
23 July 2024
As above
23 July 2024
As already quoted above.
22 July 2024
Return to Finnish problem with map upupdate
22 July 2024
Excellent service, with all items completed.
22 July 2024
Very nice, pleasant staff. Extremely helpful with my day nav upgrade.
07 October 2024
As mentioned I can't praise Richard enough for his help with purchasing my new car, he explained everything so well and kept me updated throughout, it really was a smooth and easy process from start to finish. 10/10 experience.