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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
296 ratings and 147 comments received in the last 90 days.
13 April 2025
Great service from Charlotte,Neil and Richard also went one step beyond.
12 April 2025
The experience was excellent. Rowan listened to what I wanted and provided the options in an accessible manner. The delivery process was very smooth with good subsequent follow-up.
08 April 2025
Richard Perrett is the main reason we came back to Exeter BMW. What a lovely man who works tirelessly to find customers the exact car they need. We will definitely come back to him when the time comes.
04 April 2025
Everything was delivered on the agreed time scales
04 April 2025
.
03 April 2025
Feel I was treated very well when I was trying to decide which new car I would buy. No pressure to commit even when I said I was looking at other brands. Had a test drive when I wanted and even though I was buying a lower end model I felt valued.
02 April 2025
The communication was second to none. Excellent service from Richard keeping us informed throughout the journey
30 March 2025
Richard Perrett was such a pleasure to work with - I would highly recommend him to family & friends, that said I feel sure that all the sales team are equally passionate but Richard goes that extra mile and really looked after me
30 March 2025
Richard Perrett was exemplary, striking the right balance between being business-like and personable, very efficient and coming across as totally trustworthy
28 March 2025
Excellent process from the team
28 March 2025
Great deal and service through the purchasing process.
25 March 2025
A good experience. As last time.
24 March 2025
full support during the initial enquiry process followed by great response on sales discussion and finalisation of purchase
21 March 2025
As before.
07 March 2025
Communication was great, kept updated through the whole process by Richard Perrett.
06 March 2025
Always made welcome - never rushed.
04 February 2025
Vertu Exeter Very nice people to deal with Very relaxed showroom Always willing to advise & help
04 February 2025
Very Happy with all aspects so far
02 February 2025
I was treated so well by Charlotte at Exeter Vertu BMW
01 February 2025
Staff very helpful
21 April 2025
The most difficult part is getting through by telephone to book a service at least two months before it is due. Then being asked tecknical questions on what I need in the service. Please take the age of the customer into account.
21 April 2025
Prices are not good value
19 April 2025
Found the staff rude and service was poor not organised
18 April 2025
My only negative comment is that on the last two visits I had to return the following day to collect vehicle although told it would be completed in one day. Noting I dropped off day before the scheduled work day.
14 April 2025
Team always go above and beyond
14 April 2025
I am not, nor have ever been Mr. I am Mrs Pitcher. The error was made in branch and the person said they'd correct your records. I'd appreciate if you did that now. Thank you
13 April 2025
Best Service
13 April 2025
All went well.
12 April 2025
Friendly effective staff
12 April 2025
Elegant premises, Unlimited supply of free coffee, Servile and attentive staff, Usual high cost for the work actually needed, Complimentary wash was a delightful extra.
10 April 2025
Staff are great, but when I book a priority slot I would expect the car to be started at that time otherwise there's no point.
08 April 2025
Very courteous
08 April 2025
Courteous and responsive
08 April 2025
Seems like no one really cares !
07 April 2025
Was easier when I could use Barnstaple. Cant wait to get rid in Jan now.
06 April 2025
My breakdown was dealt with immediately and the work carried out quickly. However I was told my frront tyres were down on 2.5 mm and needed replacing. The video shows them being all around 5mm !!!
06 April 2025
Could have actually cleaned the car Would rather it came out same condition it went in instead of half cleaned and half hoovered
05 April 2025
Very slow and lack of experienced staff
05 April 2025
Did the job needed and didn't try to sell me any other rubbish
03 April 2025
Service carried our promptly within budget given and time slot
03 April 2025
If it had not been for my intervention and mechanical understanding vertu would have been happy to do unnecessary works at a premium. All customers want to trust their service partner not question the validity of the appraisal. More honesty needed!
03 April 2025
Good advice and service
01 April 2025
Myers was efficient and ensured everything was sorted and delivered without a hitch
01 April 2025
We asked for a replacement light in the glove box, because it had stopped working. My wife was told that it was necessary for the vehicle to be kept overnight as an investigation was required. We only have one car now, so the costs became prohibitive
01 April 2025
Since Vertu took over, the front desk of the Service Dept ( operation, efficiency and staffing ) has become very poor. I did get the job done but the whole process was very disjointed - there was alot of confusion with the work being done and cost.
31 March 2025
It was average, not what I expect from a premium car dealer.
30 March 2025
Service done on time, no issues
30 March 2025
Always a good experience when the car passes first time. Slight issue with tyre which the mechanic sorted. Explained about the remaining tread but no real pressure to replace the front two.
29 March 2025
They took care of the whole package for me and the level of feedback was excellent
29 March 2025
Arrive itself was fine. Vehicle health check video had a perpetual failure to load and staff completely ghosted my polite requests asking for help - like completely ghosted. Sent about 3 or 4 comms direct to their emails and never bothered to reply.
29 March 2025
Every thing was carried out in the time scale promised and the car wash was excellent
29 March 2025
The guy I spoke to was helpful in explaining what had shown up as needing attention
28 March 2025
Very professional
27 March 2025
As. Above.
26 March 2025
Terrible staff
25 March 2025
Was great to collect my car all complete absolutely no problems lovely and clean well done everyone
25 March 2025
Good info
25 March 2025
Don't want to know as I was a fleet customer Refused to ring and get authorisation from zenith for work that needed doing and told me I had to do it
24 March 2025
Great service
24 March 2025
Friendly reception, kept informed.
24 March 2025
2.5 hrs for an mot and minor recall notice seems excessive.
24 March 2025
Safety recall checked and recorded plus correction of service reminder on vehicle
24 March 2025
As i explained above, the service from the staff was excellent but the fact Vertu tried to get us to pay a lot of something unnecessary just to make some money from us is shameful.
23 March 2025
All went well but for air conditioning which was not completed because my cigarette lighter is not working. Surely you could adapt to complete this task.
23 March 2025
Very professional, answered all my questions.
22 March 2025
Unfortunately, I was the last man standing waiting for my car at 6:30pm. They had obviously had a really busy day. The service and communication however was great and luckily I was not in a rush
21 March 2025
All work performed resolved issues identified.
20 March 2025
Carnt fault the service , looked after by the professional staff
20 March 2025
Tom handled the fault with my car expertly and professionally.
20 March 2025
Service was fine but I did request that I speak to someone about possibly trading my car for an electric. This was forgotten about, so I left. Car was meant to be vacuumed and cleaned I thought but didn't seem like it. However, great service
17 March 2025
When dropping off the car, I was made to feel unwelcome, as though assisting me was an inconvenience. It was not the level of service I expected.
17 March 2025
I was given a quote for rear discs and pads to be replaced but when the bill was produced I was quoted for £118 more than the original quote. It was reduced to the original after I queried it with discounts or whatever but what if I hadn't queried ?
16 March 2025
Pretty Shambolic check in procedure with one person on the desks at busiest time and then the courtesy car I was given was an EV with 16 miles of range so I couldn't get to work
16 March 2025
Confusion between National Call Centre, Service Centre and BMW App about time of service and work required. Air Con service included even though unpicked. Had to remove it from the schedule at Exeter. Slight delay with broken oil filter casing.
16 March 2025
Highly satisfied with the service provided
15 March 2025
Very satisfied with what they done on my car
14 March 2025
Friendly staff
14 March 2025
Overall standard of the process.
14 March 2025
Was very helpful indeed
14 March 2025
My car went in for an annual service, oil change and MOT and came out needing further work - a Transmission Oil Change! Yet another annoying reminder in the dashboard. I have booked it in but as the car has only done 40,000 miles I wonder why.
13 March 2025
See above.
12 March 2025
Overall very good. An extra day was needed for MOT work due to sourcing of tyres.
11 March 2025
Handback was excellent and feedback with the cars health from Mika was well presented. Video from the technician in the workshop also great to note and file away.
11 March 2025
In the video review of the car there was mention of a small oil leak but no follow up explanation about cause, whether it was solved or still needs fixing
10 March 2025
The service and detail provided through the health check was very helpful. The in person service was warm, welcoming and informative. But it is frustrating how difficult it is to contact and speak with the branch, even when the car is in the centre
10 March 2025
Starting to find that the service is less
10 March 2025
As ever faultless
10 March 2025
Seamless visit. Facilities on site whilst waiting are good though the WiFi would benefit from improvement
10 March 2025
The work appears to have been done well, other than the fact that no complimentary wash was carried out.
09 March 2025
Service was efficient and polite. Appreciated the car wash.
09 March 2025
Samantha at service was truly amazing. Couldn't fault the customer service
09 March 2025
Polite staff
09 March 2025
Wasn't kept upto date had to phone to see how things were going on .
09 March 2025
The car was booked in early morning and collected late afternoon. There was no waiting at either stage. A courtesy car was gratefully received.
09 March 2025
Service was fine valeting was dreadful, not at all satisfactory by any means l won't be needing that ever again!
09 March 2025
Assistance was superb
09 March 2025
Eventually sorted but need to be better
08 March 2025
Terrible and worst experience in 15 years of coming to this garage
07 March 2025
Service advisor was really professional and kept me informed
06 March 2025
As above
05 March 2025
Good communication, friendly and efficient staff
04 March 2025
Car needs another service in the near future so will again need bringing in to the dealership. Only the spark plugs were changed on this occasion
04 March 2025
I remained in the dealership to work and the environment was very welcoming and the free wifi was easy and quick to access. The update of the timelone was great and my request for a lunchtime completion was met.
04 March 2025
Good communication before and during the service. No hidden charges and the car was ready at the agreed time for collection.
04 March 2025
The lady on the Service desk has been brilliant, she has been very polite and helpful. We were disappointed with the workshop as we had a service and MOT week apart, the service was first and brake pads were 70 & 80% the following week they were 50%
04 March 2025
Friendly service staff .
04 March 2025
Very polite and infor
03 March 2025
Didn't receive a phone call updating me on car MOT / service - I had to call to find out. Even though I collected the car the following day it would have been good to have been given the option to authorise any additional / advisory works.
03 March 2025
Very satisfied
02 March 2025
As above. It wasn't a fantastic experience overall.
02 March 2025
As above - no reason to be dissatisfied.
28 February 2025
The long wait for the job to be completed could have been annoying had I had work myself to attend to. Thus, I have not given full marks
27 February 2025
Apart from the 2 hour delay in the arrival of the tyre from Bristol I was satisfied that the job was well done. Thank you
27 February 2025
High standards throughout.
25 February 2025
The problem was dealt with quickly & professionally
24 February 2025
At the last minute I changed my mind about some service I needed on my car. This was no problem to them. With a happy smile they carried it out with no problems.
24 February 2025
Service very good and staff helpful and courteous.
24 February 2025
see above. However have an excellent coffee machine.
23 February 2025
Everything was dealt with to a high standard
22 February 2025
telephone staff had insufficient authority to make decisions
19 February 2025
Excellent service on front desk, quick turnaround, car was cleaned inside & out. Also has a free inspection, which was very useful.
19 February 2025
Good communication
17 February 2025
Adam at the dealer service centre was helpful, efficient and most of all listened to my frustration. He organised appropriate discounts to account for the difficulties.
17 February 2025
Brilliant customer service.
14 February 2025
All member very friendly
14 February 2025
From booking to collecting the vehicle everything was simple and straightforward. The issue with the vehicle was identified and resolved and the whole experience was just as it should be and actually above what was expected
14 February 2025
Overall good customer care
13 February 2025
Smooth operation
12 February 2025
Feel that my car receives professional attention.
12 February 2025
...
11 February 2025
The matter was dealt with swiftly and rectified.
10 February 2025
patient, efficient service. Only adverse aspect was collection being later than I would have liked
10 February 2025
See above.
10 February 2025
Ease of booking and always friendly
09 February 2025
Rapid service
09 February 2025
Whilst my car was being serviced I received communication on how it was proceeding and a call informing me my car was ready for collection. Oh! And it was washed.
09 February 2025
Got the job done what I required when I needed it
08 February 2025
They did the work that was necessary at the time.
08 February 2025
We were given Myer's full attention on our first visit - even though our appointment made over the phone with Vertu HQ hadn't been logged with Exeter. All in all a good experience and we were very happy with our choice of car & the info provided.
06 February 2025
Appalling service from Exeter Vertu, wrongly accusing customers of doing something they haven't. Rude young member of staff and how they speak to customers
06 February 2025
Total professional and great service
05 February 2025
Kept informed of what was going on and love the video review.
04 February 2025
No communication between Vertu garages at Bridgwater and Exeter, lack of internal administrative organisation by the Exeter team. This resulted in the car having to be diagnosed twice before any meaningful work was completed.
03 February 2025
Two days to carry out simple repairs
02 February 2025
Easy
02 February 2025
Excellent service
16 April 2025
Every thing was write